How accessible it is
TransportHub aims to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, and passes every automated check for it, on every screen, in light and dark. It has not yet been tested by people using screen readers on real phones, so for now we call it partially conformant.
You should be able to:
- use every screen with a keyboard, and see where you are;
- use it with a screen reader: buttons, switches, tabs, map pins and dialogs are named and say what state they are in;
- zoom to 400% on a computer, or use a 320-pixel screen, with nothing cut off sideways;
- read every piece of text against its background, in the light and dark appearance;
- tell routes apart by number as well as colour.
On this website, the videos of the app have no sound, a written description and their own pause button. Pause motion, at the top of every page (in the menu on a phone), stops every video and animation, including the buses on the home page map, and stays pressed. If your device is set to reduce motion, nothing moves or plays by itself, and nothing waits to be revealed.
How we check it
Before every update, TransportHub is opened as a phone in a real browser and checked for:
- every automated accessibility check in WCAG 2.2 at level AA, on every screen, in light and dark;
- text that is easy to read against the colours really behind it, including every timetable;
- map buttons that are easy to tap, as the buses move;
- a layout that works on a small screen and when zoomed, and keyboard focus that is always visible and in order;
- buttons that all do something.
This website gets the same checks on every page.
What still needs work
- Screen readers on phones. Booking a taxi, a boat trip and an airport ride, and turning on alerts, still need testing with VoiceOver on an iPhone and TalkBack on Android.
- The largest text size on a phone needs checking by hand on every screen.
- The map is visual. Everything on it is available another way: stops, routes and times in the timetable and journey planner, fares in Fares, road closures in words on Roads. Map pins can be reached by keyboard and are named.
- Boards on public screens show information to read, not to use: the same information is in the app, and each board has a code to open it on a phone.
- The screens for operators pass the automated checks, but need testing with real bookings.
Tell us about a problem
If something in TransportHub is hard or impossible for you to use, or you need information in a different format, please email solutions@nextechsthelena.com. Tell us what you were trying to do, on which screen, and the phone or computer and browser you use. We'll reply within five working days, and tell you what we will do about it.
About this statement
This statement was prepared on 24 October 2026. It will be reviewed after screen-reader testing on phones, and again during the public trial.